jili8's Privacy Policy

Introduction & Scope

jili8 is a safe and reliable online gaming platform for players in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use jili8's website, mobile application, or other digital services, how that information is used, and what steps we take to protect it.

By using our services, you agree to the terms of this Policy. If you do not agree with any part of this Policy, you are requested to stop using our services and contact our support team.

Information We Collect

jili8 collects only the information necessary to operate our services smoothly, keep your account secure, and comply with applicable regulations. Information is collected in two main ways:

A. Information you provide directly

• Full name, date of birth, and verifiable information related to your national identity card
• Mobile number and email address (for communication)
• Payment information — bKash, Nagad, Rocket, or Upay account details (for transaction processing only)
• Details of your conversations and communications with our support team
• Documents uploaded for identity verification (KYC process)

B. Automatically collected information

• IP address, browser type, device information, and operating system
• Duration of your session, pages visited, and links clicked
• Gaming activity — games played, bet amounts, win/loss history
• Login time and date, logout details, and account activity logs
• Data collected through cookies and similar tracking technologies

Purpose of Data Use

jili8 uses your information for the specific purposes listed below. We never use your information beyond the approved purposes.

Account management and identity verification

Information is used for account registration, login security, and age verification. jili8 is only for those aged 21 and above — identity verification is essential to enforce this requirement.

Financial transaction processing

Payment information is used to process deposits, withdrawals, and bonus payouts. This information is also used to enforce the minimum deposit of ৳200 and the minimum withdrawal of ৳1,000.

Customer service and support

Contact information is needed to serve you effectively through our 24/7 live chat support and email assistance. Resolving your issues quickly is our main goal.

Security and fraud prevention

Relevant information is analyzed to protect accounts, prevent unauthorized access, and identify potential fraud or money laundering activity.

Ensuring responsible gaming

By reviewing gaming activity data, we help players maintain healthy gaming habits. If an unusual pattern is noticed, we may proactively reach out.

Service improvement and analytics

Aggregate data analysis is used to improve platform performance, add new games and features, and make the user experience easier and more enjoyable.

Data Sharing & Third Parties

jili8 never sells your personal information. Sharing data with third parties occurs only in the limited circumstances below:

Service provider partners

A limited amount of data may be shared with payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technology service providers. All such organizations are contractually bound to keep your information confidential.

Legal obligations

We may be legally required to disclose information to relevant authorities pursuant to court orders, regulatory investigations, or other legal requirements.

Business restructuring

In the event of a merger, acquisition, or structural change to the company, your information may be transferred to the new entity. You will be notified in advance in such cases.

Cookies & Tracking Technologies

jili8 uses cookies and similar technologies to improve your browsing experience, maintain secure logins, and monitor the performance of our services.

Essential cookies

These cookies are required for the platform's basic functions — maintaining login sessions, security verification, and form submission. Without them, the site will not work properly.

Analytics cookies

These help improve our services by collecting information on how many users visit which pages, which features are popular, and where there is room for improvement.

Cookie controls

You can control or disable cookies from your browser settings. Please note that disabling essential cookies may limit some functionality of the jili8 platform.

Data Retention & Security

To protect your information, jili8 follows industry-standard technical and organizational security measures.

SSL encryption

All data transfers on our platform are secured through SSL (Secure Socket Layer) encryption. This ensures that your personal and financial information cannot be read or stolen by third parties.

Access controls

Only authorized personnel have access to your personal information, and only within the limits necessary to carry out their specific responsibilities. All access is logged and audited regularly.

Retention period

Information is retained for as long as your account is active and for as long as necessary to meet applicable legal and regulatory obligations after that. Financial transaction records are generally required by law to be retained for an extended period.

Response to data breaches

If a security breach occurs that could put your information at risk, we will notify you and the relevant authorities as quickly as possible in accordance with applicable law.

Your Rights & Choices

jili8 believes you should have control over your own information. You have the following rights:

• Right of access: You can request to know what information we hold about you.
• Right to correction: If your information is incorrect or incomplete, you can request that it be corrected.
• Right to deletion: In certain circumstances you can request that your information be deleted, though information required to meet legal obligations may need to be retained.
• Right to restrict processing: You can request that the use of your information be limited for specific purposes.
• Right to data portability: You can request to receive the information you have provided in a structured, easily readable format.
• Right to lodge a complaint: You can contact us directly to raise any concerns about how we process your information.

To exercise the above rights, please contact our support team. We are required to respond to your request within a reasonable time.

Protection of Minors

jili8's services are for those aged 21 and above only. We do not knowingly collect or process the information of any minor.

Age verification is mandatory at registration. If we become aware that we hold information belonging to a minor, we will immediately deactivate that account and delete the information.

If a parent or guardian suspects their child has registered on our platform, please contact us immediately.

Policy Changes & Updates

jili8 reserves the right to amend or update this Privacy Policy at any time. Changes will be published on this page, and for significant changes we will send a notification to your registered mobile number or email.

Continuing to use our services after a change means you have accepted the revised Policy. We recommend reviewing this page regularly so you are always informed about our privacy practices.

Privacy Contact

If you have any questions, requests, or concerns about this Privacy Policy, jili8's support team is always available to help. We provide assistance in both Bengali and English.

Protecting your information is our highest priority. We are always committed to maintaining your trust in jili8 — because a safe and transparent platform is what delivers the best gaming experience.